Effective Date: July 2, 2026 Last Updated: July 2, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Crown Strategic Solutions LLC, a Michigan limited liability company ("Crown Strategic," "we," "us," or "our"), governing your access to and use of OfficePilot, including our website officepilot.biz and all related services, features, applications, and content (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Acceptable Use Policy, which are incorporated herein by reference. If you do not agree to these Terms, do not access or use the Service.
If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, in which case "you" or "Tenant" refers to that entity.
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by businesses; individual consumers are not the target audience.
To use most Service features, you must register an account. You agree to:
You are responsible for all actions taken by your Authorized Users.
Each Tenant is entitled to one account per legal business entity, unless we authorize otherwise. Sharing accounts across separate businesses is not permitted.
Access to the Service is provided through paid subscription plans. Available plans, pricing, features, and usage limits are described on our pricing page or in your subscription agreement.
All fees are quoted in U.S. dollars and are exclusive of taxes. You are responsible for any applicable sales, use, VAT, or other taxes.
You authorize us to charge your designated payment method for all fees when due. If your payment method fails, we may retry the charge or contact you to update your payment information. Failure to pay within the retry window may result in Service suspension or termination per Section 12.
We may offer a free trial period for new Tenants. At the end of the trial, your subscription will automatically convert to a paid plan and your payment method will be charged, unless you cancel before the trial ends.
We may change subscription prices at any time. For existing Tenants, we will provide at least thirty (30) days' notice before a price increase takes effect at your next renewal. Continued use of the Service after a price change constitutes acceptance of the new price.
Except as required by law or expressly stated in these Terms, all fees are non-refundable. If you cancel your subscription, you will retain access through the end of your current billing period; no prorated refunds will be issued.
If you were accepted into our beta program, your pricing and terms are as agreed at the time of your beta enrollment. Beta pricing applies to base subscription fees only; usage-based overage fees are billed at standard rates. Beta enrollment does not modify any other provision of these Terms.
Subject to your compliance with these Terms and timely payment of applicable fees, Crown Strategic grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during your subscription period, solely for your internal business purposes.
You will not, and will not permit any Authorized User or third party to:
Violations of Section 5.2 may result in immediate suspension or termination.
You retain all right, title, and interest in and to your Content. We do not claim ownership of your Content.
You grant Crown Strategic a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, transmit, display, reproduce, modify (for formatting purposes), and process your Content solely as necessary to provide the Service to you and to comply with legal obligations. This license terminates when you delete the Content or when your account is terminated, subject to backup and legal retention requirements.
You are solely responsible for the Content you upload, transmit, or process through the Service, including:
You acknowledge that as a Tenant, you are the primary controller of personal information about your End Customers under applicable data protection laws, and Crown Strategic acts as your service provider or processor. You are responsible for:
We provide reasonable assistance for these obligations as described in our Privacy Policy and any applicable Data Processing Addendum.
We perform routine backups of the Service, but backups are for our operational purposes and are not a substitute for your own data export or backup practices. We strongly encourage you to periodically export your data using Service features.
The Service enables you to send SMS and place voice calls through third-party providers, primarily Twilio, Inc. By using SMS or voice features, you agree to:
Non-compliance with these obligations may result in immediate suspension of SMS or voice features and potential termination.
The Service enables you to send email through third-party providers, primarily Twilio SendGrid. You are responsible for compliance with anti-spam laws including the CAN-SPAM Act (US) and equivalent regulations, and for maintaining proper sender reputation.
Payment processing is handled by Stripe, Inc. Your use of payment features is subject to Stripe's terms of service and privacy policy. You are responsible for complying with payment card industry (PCI) requirements and any applicable financial regulations.
The Service can integrate with third-party platforms including but not limited to Meta (Facebook, Instagram, WhatsApp), Google (Calendar, Reviews), Microsoft (Outlook), Intuit (QuickBooks Online, QuickBooks Desktop), and others. Your use of these integrations is subject to the third party's terms and privacy policies. We are not responsible for third-party services or the content and data exchanged with them.
The Service includes artificial intelligence features powered by third-party providers including Anthropic, PBC. AI-generated content may be inaccurate, incomplete, or inappropriate for your specific use case. You are responsible for reviewing AI-generated content before using it externally or acting on it. AI features are provided "as-is" without warranty of accuracy.
Crown Strategic and its licensors own all right, title, and interest in and to the Service, including all software, source code, designs, trademarks, logos, service marks, trade names, and other intellectual property (collectively, our "IP"). Nothing in these Terms grants you any right, title, or interest in our IP, except for the limited license expressly granted in Section 5.
If you provide us with suggestions, ideas, improvements, or other feedback about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate that feedback into the Service without any obligation or compensation to you.
"OfficePilot" and the OfficePilot logo are trademarks of Crown Strategic Solutions LLC. You may not use our trademarks without our prior written consent.
If you believe that content available through the Service infringes your copyright, please send a notice complying with the Digital Millennium Copyright Act to:
Crown Strategic Solutions LLC Attn: DMCA Agent 514 E Huron Ave Bad Axe, MI 48413 Email: support@officepilot.biz
Include: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material; (iv) your contact information; (v) a statement that you have a good-faith belief that use of the material is not authorized; and (vi) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.
Each party may have access to information of the other party that is confidential ("Confidential Information"). Confidential Information includes your Content, our IP, and any information marked confidential or reasonably understood to be confidential. Each party will:
These obligations survive termination for three (3) years, except for trade secrets, which are protected as long as they qualify as trade secrets under applicable law.
Each party represents that it has the legal capacity and authority to enter into these Terms.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. CROWN STRATEGIC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSES.
YOU ACCEPT ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, this section applies to the maximum extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CROWN STRATEGIC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
The limitations in this Section 11 form an essential basis of the bargain between you and Crown Strategic and will apply even if a limited remedy fails of its essential purpose.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Crown Strategic and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with our defense.
You may terminate your subscription at any time through your account settings or by contacting support. Termination is effective at the end of your current billing period; no prorated refunds are issued.
We may suspend or terminate your access to the Service immediately, with or without notice, if:
Upon termination:
We will retain your Content for a reasonable period (typically 30 days) after termination to allow you to export it. After that period, we may permanently delete your Content, subject to legal retention requirements.
You are responsible for exporting your Content before termination becomes effective.
We may modify, add, or remove features of the Service at any time. We aim to provide advance notice of material changes, but we do not guarantee that any particular feature will be available at any given time.
We may modify these Terms at any time. When we make material changes, we will:
Material changes take effect thirty (30) days after notice, unless a shorter period is required by law. Non-material changes (clarifications, formatting, non-substantive edits) may take effect immediately upon posting.
Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Service and may terminate your subscription per Section 13.1.
These Terms and any dispute arising out of or related to them or to the Service will be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing a formal dispute, you agree to attempt to resolve the dispute informally by contacting us at support@officepilot.biz. We will attempt to resolve the dispute within thirty (30) days of receiving your notice.
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.
Except for disputes described in Section 15.5, any dispute, claim, or controversy arising out of or related to these Terms or the Service (a "Dispute") that is not resolved through informal resolution will be resolved by binding arbitration on an individual basis in Bad Axe, Michigan (or another mutually agreed location, or via video conference).
Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or, for consumer disputes, its Consumer Arbitration Rules). The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
YOU AND CROWN STRATEGIC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. NO ARBITRATOR OR COURT MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.
Notwithstanding Section 15.3, either party may:
TO THE EXTENT PERMITTED BY LAW, YOU AND CROWN STRATEGIC WAIVE THE RIGHT TO A TRIAL BY JURY.
Any Dispute must be filed within one (1) year after it arises. Otherwise, it is permanently barred.
For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Huron County, Michigan.
These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Crown Strategic regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, financing, or sale of assets.
Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
We may send notices to you by email to the address associated with your account or by posting notices on the Service. You may send notices to us at:
Crown Strategic Solutions LLC Attn: Legal 514 E Huron Ave Bad Axe, MI 48413 Email: support@officepilot.biz
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
These Terms do not create any third-party beneficiary rights, except that End Customers have limited third-party rights to opt out of SMS and access their information as described in our Privacy Policy.
The Service is a "commercial item" as defined in FAR 2.101. Government users acquire only those rights in the Service that are granted to all other end users.
You will comply with all applicable export control and sanctions laws in your use of the Service. You represent that you are not located in, and will not use the Service in, any country subject to U.S. embargo.
For questions about these Terms or the Service:
Crown Strategic Solutions LLC 514 E Huron Ave Bad Axe, MI 48413 Email: support@officepilot.biz Website: https://officepilot.biz
For legal notices, use the address above with "Attn: Legal" in the address line or subject line.
By using OfficePilot, you acknowledge that you have read, understood, and agreed to these Terms of Service.